GENERAL CONDITIONS OF HIRE
(all countries)
1. Our prices include
• Unlimited mileage
• Applicable local taxes (VAT)
• Compulsory insurance with excess
• Replacement car in case of accident
• Free cancellation of the reservation
• Airport service charge
• Option of paying on arrival
• Emergency Contact service
2. Our prices do not include
• Petrol
• Optional Smart Cover
• Optional Extras: charged for the whole rental period
3. Mandatory insurance
MINOTAURUS has insurance coverage from major recognized insurance
companies, covering civil liability of the driver(s), for personal and
material damages to third parties due to the use of the vehicle.
Said insurance also covers up to a limited amount for personal injuries
(death, total and partial disability and health care expenses) to the
authorized driver(s).
The cover limits are, at least, those mandatory from time to time under
current applicable law.
ALL CARDS OF THE CLIENTS ARE ACCEPTABLE (Except prepaid)
4. The Smart cover includes
For a minimum charge, our Smart cover allows you to travel worry free
and not having to pay anything in case of an accident.
It is not necessary to pay any deposit or worry about any excess if you
add our premium cover
5. What is not included by any cover
• Loss of child seats
• Loss/Damage/Theft of keys, aerials, jack, safety triangles and
vests, windscreen wipers, petrol cap, luggage covers, or any
other fixed or mobile component of the vehicle, as well as the
use of fire extinguishers or first aid kits other than in case of an
accident with the vehicle.
• Damage to the engine through negligence.
• Theft of the vehicle with keys left in the ignition.
• Fines for traffic offences or violations of the law during the rental
period are the responsibility of the driver of the vehicle. In
addition, in the event of receiving a fine, and for each fine
NOTE :THERE IS NO INSURANCE THAT COVERS DAMAGE DUE TO FAILURE TO FOLLOW THE TRAFFIC CODE
Cancelling or changing your booking:
You can easily cancel your booking up to the date of pick-up by using
the booking manager function on our website at no cost. No refunds
are given for reservations cancelled after the pick-up date.
Extensions
The vehicle must be returned on the date and time to the office stated
on the contract. If you need a vehicle for a longer period, you can do
this via your customer area on our website with the applicable rate
and extras for the new return dates and subject to availability. In the
event that an extension cannot be made because no vehicles are
available or for any other reason, then the vehicle must be returned
on the agreed date and time to the Centauro Rent a Car office as stated
on the contract. You may incur a penalty if the above is not carried out
correctly.
• Collection Time Limit
Centauro Rent a Car will only hold the car for a maximum of 12 hours,
as long as they correspond to the relevant office opening hours and
when previously notified of any delay for whatever reason.
Insurance
The driver has the right to choose between the following types of insurance:
Insurance
Full Insurance with 300€ Excess (CDW) :
If you, the renter, selected the Full Insurance with 300€ excess, your liability for the damage caused shall be reduced to the amount of €300 ( excess amount ) for A, B, C and D car groups and €300 ( excess amount ) for D,D1, E1, E2, F1, F2 car groups and you shall be exempt from paying more than the excess amount, provided that you comply with the following conditions:
- In case of a collision, you, the renter has to stay at the location of the incident and immediately call MINOTAURUS car rentals. You or the person/persons involved shall not leave the site until the insurance consultant or police arrives.
- If the insurance company does not reject the incident, as a result of not driving the vehicle under the physical and mental conditions required by the Greek traffic law.
- If you, the renter, were to notify MINOTAURUS car rentals of the collision, theft, fire or act of vandalism caused to the vehicle within a period of twenty-four (24) hours after it occurred.
- You, the renter have not made prohibited use of the car in accordance with the “ unauthorised use of the car “ paragraph.
Full Insurance with 0€ Excess (FDW) :
If you, the renter, purchased the Full Insurance with 0€ Excess, your liability for the damages caused shall be waived. The following are covered by the Full Insurance with 0€ Excess, provided that you comply with the following conditions:
- In case of a collision, the renter has to stay at the location of the incident and immediately call MINOTAURUS car rentals. You or the person/persons involved shall not leave the site until the insurance consultant or police arrives to make the report.
- If the insurance company does not reject the incident, as a result of not driving the vehicle under the physical and mental conditions required by the Greek traffic law.
- If you, the renter, were to notify MINOTAURUS car rentals of the collision, theft, fire or act of vandalism caused to the vehicle within a period of twenty-four (24) hours after it occurred.
- You, the renter have not made prohibited use of the car in accordance with the “ unauthorised use of the car “ paragraph.
The CDW and FDW do not in any way cover damages to the wheels, broken glass, the interior and parts below the car (chassis) of Minotaurus Rentals .
With every security option, upon receiving the vehicle, you will have to provide a credit card issued in the driver's name, which will commit the discharge amount of the selected insurance plus 200 € for fines for violations or damage to the vehicle in places that do not covered. This amount is released after the lease expires if one of the above reasons is not met.
Any insurance coverage reaches up to the amount of the financial compensation mentioned in the insurance contract of the vehicle. The lessee is liable for damages and damages greater than those above.
Car Accidents
In the event of an accident or other incident, the lessee has the obligation to follow the following:
- Take pictures of the accident.
- Call the police
- Record names and addresses from eyewitnesses.
- Do not accept any responsibility for the accident until the responsibility has been imputed by the officers.
- Communicate urgently with the company.
- Record all necessary information about the accident (name of other driver, car registration number, etc.).
- To submit to the company, within 24 hours of the accident, a signed memo describing the incident.
INSURANCE COVERAGE
Renter is being covered during rental period by insurance policy in accordance with Law 489/1976 article 5 (2) for the loss of or damage to third parties and damage to property of third parties, otherwise by the minimum insurance cover provided by the applicable law at the time of the lease.
Other Terms
The lessor company is not responsible for any loss or damage to the items of the customers who are on the rented car, whether they have been abandoned at its offices before or after the contract.
The lessor company made every effort and took all possible precautions to avoid mechanical damage to the car.
Delivery problems may require from us to cancel or replace a detained car.
For any dispute arising out of this lease, the courts of the city of Heraklion are competent to resolve them.
The lessor company is under no obligation to return money before the termination of the agreed lease.
There is no insurance in cases where explicit reference is made to the Greek Traffic law.
Additional drivers are for free
Roadside assistance
Our prices also include roadside assistance 24/7. Any towing costs
incurred are not included (possible charges will be made to you)
though we do provide, at no additional cost, a replacement car if
necessary
Conditions relating to petrol
Full Empty with partial refund option:
This is a fast and easy service where Minotaurus Rent a Car will hand over
the vehicle with the tank full or partially full of fuel and the customer
has no need to use all the fuel or top up the tank. Just use the fuel you
need, there is no need to look for a close by petrol station. Just leave
the car with the tank as empty as you wish and save time, as we do not
have to check the fuel level.
• The value of the fuel varies depending on the capacity of the fuel
tank of the vehicle. You will be informed of the exact amount
when picking up the vehicle, since the fuel price changes
according to the official market rate.
• Payment for petrol will always be charged on collection.
• In the event of an upgrade, you will be charged the fuel tank
corresponding to the vehicle that you are given.
Full to Full Option:
When you pick your car up, the fuel tank will be full or partly full. You
will be charged the cost of the fuel.
Driving license requirements
All drivers must have been in possession of a full EU-valid driving
license for a minimum of one year. The minimum age of the driver is 23 years old
For drivers between the ages of 19 & 23 years, you can hire the
vehicle by including the additional supplement. If you are 75 or overthen you will NOT get any charge