The driver’s minimum age is 23 years old for car rental. For cars which categorized in categories E and F the driver’s minimum age is 25 years old.


  • The client must hold a driving license for at least 12 months and have a European driving license.
  • Non-EU patent holder must have the International Diploma with him.
  • The client must have a Police ID or Passport.
  • Α credit or debit card is required for car hire.
  • No Charge to your Debit - Credit Card for Car Hire


  • Our company guarantees that the prices will not be change after the rent booking confirmation.

The prices based on the days and the hours of the rental. The minimum period for a car rental is 48 hours 

In case of cancelation the customer can get back all the deposit or the pre paid reservation two weeks before the rental 


  1. Unlimited kilometers
  2. Third Part Insurance
  3. Taxes
  4. Roadside assistance
  5. Pick-up and Return
  6. Maps
  7. Car replacement in case of accident or damage
  8. Thief insuranse
  9. Fire insurance


  • G.P.S
  • Seats for children
  • Pet transportation in the vehicle
  • Qualified driver


  • Credit Card / Debit Card / Cash
  • POS device


  • All cars include insurance for third parties.
  • MIXED INSURANCE (CDW): Mixed insurance includes only the damages that may happen in the company’s car. It can be provided to the client only after a specific request with extra charge based on the type of car. All mixed insurances have a based exemption amount.  In case of an accident or damage the client is required paying the exemption amount that he has sign in his contract.
  • Minotaurus company provides to its clients insurance for third parties death or body injures.

    Insurance Policy

    Your rental is protected with our Premium Insurance. In the event of damage or theft to the car, you are not required to pay any excess as long as the use of the car is according to terms & conditions. At rental pick-up no credit card deposit is required and you will not be asked to pay extra for additional insurances.


    • CDW - Collision Damage Waiver with zero excess

    The renter is insured for the rental vehicle damaged by accident with no obligation to pay any excess.


    • FDW & WUG - Full Collision Damage Waiver with zero excess

    The renter is insured for damages caused to the underside of the vehicle, glass, tires and engine with no obligation to pay any excess. It may also be referred to as Super Collision damage waiver (SCDW) or Full collision damage waiver (FCDW) or Wheels under side and glass insurance (WUG).


    • TP - Theft Protection with zero excess

    The renter is insured in case the vehicle is stolen, except if theft occurs because of negligence. Any stolen belongings in the interior of the car (e.g. cameras, travel bags or cell-phones) are not covered by any insurance.


    • PL - Public Liability Insurance

    The renter’s liability is covered to a maximum of €1.000.000 for death and bodily injuries and €1.000.000 for material damages. May also be referred to as PLI.


    • PAI - Personal Accident Insurance

    Passengers of the rental vehicle are insured for death or bodily injuries in case of accident to a maximum of €1.000.000. Driver is insured to the amount of €15.000.


    •  Driver's License

    Drivers must have held a valid license for at least one (1) year.

    National Driving Licenses issued in EU, US, UK, Switzerland, Australia, Canada, Israel, Russia and Ukraine are accepted.

    An International Driving License is required in all other countries.


    • Traffic Violations, Traffic fines and Administrative Sanctions

    Tickets and appended administrative sanctions resulting from any violation of Greek Traffic laws during the rental period is solely the renter's responsibility.

    If any such administrative sanction is not disclosed to the company at the end of the rental period (contract), the violation will be charged to the renter.


    • Mileage

    Unlimited mileage is included in our rates.


    • Taxes

    V.A.T (Value Added Tax) 24% is included in our rates.


    • Additional Drivers

    Maximum two (2) drivers including the main driver are allowed per rental. The cost is 2 EUR/day for the additional driver.


    • Roadside Assistance

    Roadside Assistance is free of charge and available 24/7. It is recommended to contact our office directly in the event of required roadside assistance. During out of office hours, all direct calls to our office are diverted to our emergency mobile phone line.


    • Selection of particular car brand or model

    Bookings are subject to a specific car group, which usually includes several different car models with similar features. You can ask for a specific model after your booking is confirmed. We will add your model preference to your booking and we will deliver the requested model if it is available the day of your arrival. Please note that you must be prepared to collect any of the advertised vehicles within a category. In case you have a confirmed reservation for a specific car group and there is not any available car from this category, we reserve the right to deliver a vehicle of bigger category with no extra charge.


    • Car Replacement

    In case of the unfortunate event of an accident/breakdown resulting in the immobilization of the vehicle, your car will be replaced with another one within 24 hours from the time the accident/breakdown has been reported. Our company has the right to investigate the causes of the accident/breakdown and deny the replacement of the car if the use of the car was against terms & conditions.


    • Infant Seat, Baby Seat and Booster Seat

    We offer 3 different types of child seats (Infant seat, Baby seat, Booster seat). Each child seat will cost 2 € /day, payable on arrival.

    It is the renter’s responsibility to properly install and fasten a child safety or child booster seat.


    • No additional charges on flight delays

    Our employees are always informed for your arrival time, including last minute flight schedule changes that may occur. They will wait for your arrival in order to deliver you the booked vehicle.


    • Modern and safe vehicles

    We guarantee that you will be delivered a safe, well maintained and well serviced vehicle


    • Vehicle Checks Before Delivery of Car

    Our well-trained staff, both engineers and front-desk personnel, will have checked the vehicle to be delivered in perfect condition.


    • Road Map

    Upon delivery, you will receive a recent map of the Crete island free of charge.


    • Fuel Policy

    Return as Collected.

    The renter has to return the vehicle with the same level of petrol as delivered.

    In addition, our representative will be willing to guide you to the nearest petrol station.


    • Key Loss

    The customer is liable for all costs to replace keys which have been lost or damaged and the cost of retrieval of keys which have been locked inside a vehicle.


    • Tyres Damages

    Non-repairable/burst tyres are not covered by the insurance. If the tyre is repairable the customer may repair it and the company is obliged to refund any costs.


    • Rental Extension

    If you have already picked up your vehicle and wish to keep it longer, you must contact our company and check if the car is available. We have the right to deny the extension of the rental if the car is already booked. If extension is possible, there is a Grace Period of one (1) hour (i.e first hour delay in return is not charged) provided that our company is notified and has given permission. Next 3 hours are charged at €10 per hour. Over 3 hours’ delay, one-day rate will be charged. Please note that a customer is not allowed to bring the car later than the agreed return time without having taken permission (having extended the rental) from our company since there is not any insurance coverage after the return time of the car.


    • Ferrying the vehicle & Across the border rentals

    Ferrying the car to and from any island or mainland is not allowed. All insurances will be voided and the renter will be responsible for any damage caused if the vehicle is driven elsewhere than the island of Crete.


    • Accident

    In case of an accident, the renter must contact our company immediately via our 24/7 helpline in order to receive instructions on how to handle the situation. You are not allowed to leave the incident place without reporting the accident. If you cannot contact our company, you should contact the police directly. If the renter fails to provide the report to our company, then he is obliged to pay for repairing costs of any damage caused to the rental vehicle. If the driver or one of the passengers is injured, you should also inform the police/ambulance. If by any chance the other involved party leaves the accident place, take a photo or write down the plate number. We will also call our insurance partner for an accident report. It is prohibited to drive under alcohol influence and disobey traffic rules.


    • Use of Car

    All insurance coverings & waivers are valid provided that the renter has complied with all terms & conditions.


    The renter is obliged to inspect the vehicle and report any damage to our office or police, as soon as possible without moving the car, in order to provide all information and photos necessary for the submission of the incident’s full description.

    If the renter fails to report the damage within two (2) hours, then he admits responsibility and is obliged to compensate the company for repairing costs. No accident/damage report is accepted on the return of the car without prior notification.


    The company is entitled to claim compensation from the renter up to the repairing cost of the damage as below: For damages caused when the vehicle is operated on any unauthorised road, non-asphalt road, dirt road or off-road (e.g. Balos), either intentionally or unintentionally (rented vehicle ran off the road). For damages caused when the renter violates traffic rules (e.g. road/STOP signs, speed limits, road direction, U-turns, illegal overpassing, double line overpassing). For damages caused when the renter is distracted, misjudges his course and goes out of the road. For damages caused when the renter violates parking rules. For damages caused when the vehicle is operated in any race, speed test, rally or contest or the vehicle is used for the purpose of reward (taxi or courier service). For damages caused when the vehicle is driven by any person disqualified from holding or has never held a driver’s license appropriate for that vehicle or is not a registered driver in the rental agreement. For damages caused when the driver of the vehicle is under alcohol or drug influence that affects his ability to drive the vehicle. For damages caused when the vehicle is willfully or recklessly used by the renter (e.g. damages caused to doors/body of the car by the wind, damages to clutch/gearbox, damages to the vehicle interior, damages caused by animals, damages caused by sitting/standing on the bonnet/boot/roof of the vehicle).

    •  Delivery

    We will be waiting you at the Pick up Area of your convenience with a MINOTAURUS Rent a Car. We might need to contact you on your mobile phone. Our representative will escort you to the car and provide you with the necessary document rental agreement. They will give you directions for returning the car according to the request form (place and time).

    • Pick Up Areas

    If the requested pick-up area is the airport we will be waiting for you at the arrival exit. If the pick-up area is the port, we will be waiting for you opposite the vessel exit. Please have your mobile phone handy in case we need to contact you. If the pick-up area is your hotel we will be waiting by the reception the requested time.


* Provided that the damage is not due to a violation of the Road Traffic Code.


  • CHOOSE PREMIUM booking and drive safely without exemption or deposit


  • The client is required to return the car with the same amount of fuel 


Insurance does not include illegal driving and penalties

(all countries)
1. Our prices include
• Unlimited mileage
• Applicable local taxes (VAT)
• Compulsory insurance with excess
• Replacement car in case of accident
• Free cancellation of the reservation
• Airport service charge
• Option of paying on arrival
• Emergency Contact service

2. Our prices do not include
• Petrol
• Optional Smart Cover
• Optional Extras: charged for the whole rental period

3. Mandatory insurance
MINOTAURUS has insurance coverage from major recognized insurance
companies, covering civil liability of the driver(s), for personal and
material damages to third parties due to the use of the vehicle.
Said insurance also covers up to a limited amount for personal injuries
(death, total and partial disability and health care expenses) to the
authorized driver(s).
The cover limits are, at least, those mandatory from time to time under
current applicable law.


4. The Smart cover includes
For a minimum charge, our Smart cover allows you to travel worry free
and not having to pay anything in case of an accident.
It is not necessary to pay any deposit or worry about any excess if you
add our premium cover

5. What is not included by any cover

• Loss of child seats
• Loss/Damage/Theft of keys, aerials, jack, safety triangles and
vests, windscreen wipers, petrol cap, luggage covers, or any
other fixed or mobile component of the vehicle, as well as the
use of fire extinguishers or first aid kits other than in case of an
accident with the vehicle.
• Damage to the engine through negligence.
• Theft of the vehicle with keys left in the ignition.
• Fines for traffic offences or violations of the law during the rental
period are the responsibility of the driver of the vehicle. In
addition, in the event of receiving a fine, and for each fine


Cancelling or changing your booking:
You can easily cancel your booking up to the date of pick-up by using
the booking manager function on our website at no cost. No refunds
are given for reservations cancelled after the pick-up date.

The vehicle must be returned on the date and time to the office stated
on the contract. If you need a vehicle for a longer period, you can do
this via your customer area on our website with the applicable rate
and extras for the new return dates and subject to availability. In the
event that an extension cannot be made because no vehicles are
available or for any other reason, then the vehicle must be returned
on the agreed date and time to the Centauro Rent a Car office as stated
on the contract. You may incur a penalty if the above is not carried out
• Collection Time Limit
Centauro Rent a Car will only hold the car for a maximum of 12 hours,
as long as they correspond to the relevant office opening hours and
when previously notified of any delay for whatever reason.


The driver has the right to choose between the following types of insurance:


Full Insurance with 300€ Excess (CDW) :

If you, the renter, selected the Full Insurance with 300€ excess, your liability for the damage caused shall be reduced to the amount of €300 ( excess amount ) for A, B, C and D car groups and €300 ( excess amount ) for D,D1, E1, E2, F1, F2 car groups and you shall be exempt from paying more than the excess amount, provided that you comply with the following conditions:

  1. In case of a collision, you, the renter has to stay at the location of the incident and immediately call MINOTAURUS car rentals. You or the person/persons involved shall not leave the site until the insurance consultant or police arrives.
  2. If the insurance company does not reject the incident, as a result of not driving the vehicle under the physical and mental conditions required by the Greek traffic law.
  3. If you, the renter, were to notify MINOTAURUS car rentals of the collision, theft, fire or act of vandalism caused to the vehicle within a period of twenty-four (24) hours after it occurred.
  4. You, the renter have not made prohibited use of the car in accordance with the “ unauthorised use of the car “ paragraph.

Full Insurance with 0€ Excess (FDW) :

If you, the renter, purchased the Full Insurance with 0€ Excess, your liability for the damages caused shall be waived. The following are covered by the Full Insurance with 0€ Excess, provided that you comply with the following conditions:

  1. In case of a collision, the renter has to stay at the location of the incident and immediately call MINOTAURUS car rentals. You or the person/persons involved shall not leave the site until the insurance consultant or police arrives to make the report.
  2. If the insurance company does not reject the incident, as a result of not driving the vehicle under the physical and mental conditions required by the Greek traffic law.
  3. If you, the renter, were to notify MINOTAURUS car rentals of the collision, theft, fire or act of vandalism caused to the vehicle within a period of twenty-four (24) hours after it occurred.
  4. You, the renter have not made prohibited use of the car in accordance with the “ unauthorised use of the car “ paragraph.

The CDW and FDW do not in any way cover damages to the wheels, broken glass, the interior and parts below the car (chassis) of Minotaurus Rentals . 

With every security option, upon receiving the vehicle, you will have to provide a credit card issued in the driver's name, which will commit the discharge amount of the selected insurance plus 200 € for fines for violations or damage to the vehicle in places that do not covered. This amount is released after the lease expires if one of the above reasons is not met.

Any insurance coverage reaches up to the amount of the financial compensation mentioned in the insurance contract of the vehicle. The lessee is liable for damages and damages greater than those above.



Car Accidents

In the event of an accident or other incident, the lessee has the obligation to follow the following:

  1. Take pictures of the accident.
  2. Call the police
  3. Record names and addresses from eyewitnesses.
  4. Do not accept any responsibility for the accident until the responsibility has been imputed by the officers.
  5. Communicate urgently with the company.
  6. Record all necessary information about the accident (name of other driver, car registration number, etc.).
  7. To submit to the company, within 24 hours of the accident, a signed memo describing the incident.




Renter is being covered during rental period by insurance policy in accordance with Law 489/1976 article 5 (2) for the loss of or damage to third parties and damage to property of third parties, otherwise by the minimum insurance cover provided by the applicable law at the time of the lease.



Other Terms

The lessor company is not responsible for any loss or damage to the items of the customers who are on the rented car, whether they have been abandoned at its offices before or after the contract.

The lessor company made every effort and took all possible precautions to avoid mechanical damage to the car.

Delivery problems may require from us to cancel or replace a detained car.

For any dispute arising out of this lease, the courts of the city of Heraklion are competent to resolve them.

The lessor company is under no obligation to return money before the termination of the agreed lease.

There is no insurance in cases where explicit reference is made to the Greek Traffic law.

Additional drivers are for free 

Roadside assistance
Our prices also include roadside assistance 24/7. Any towing costs
incurred are not included (possible charges will be made to you)
though we do provide, at no additional cost, a replacement car if

Conditions relating to petrol
Full Empty with partial refund option:
This is a fast and easy service where Minotaurus Rent a Car will hand over
the vehicle with the tank full or partially full of fuel and the customer
has no need to use all the fuel or top up the tank. Just use the fuel you
need, there is no need to look for a close by petrol station. Just leave
the car with the tank as empty as you wish and save time, as we do not
have to check the fuel level.

• The value of the fuel varies depending on the capacity of the fuel
tank of the vehicle. You will be informed of the exact amount
when picking up the vehicle, since the fuel price changes
according to the official market rate.
• Payment for petrol will always be charged on collection.
• In the event of an upgrade, you will be charged the fuel tank
corresponding to the vehicle that you are given.
Full to Full Option:
When you pick your car up, the fuel tank will be full or partly full. You
will be charged the cost of the fuel.

Driving license requirements
All drivers must have been in possession of a full EU-valid driving
license for a minimum of one year. The minimum age of the driver is 23 years old 

 For drivers between the ages of 19 & 23 years, you can hire the
vehicle by including the additional supplement. If you are 75 or overthen you will NOT get any charge